Frequently Asked Questions
Everything you need to know about your Bks Shoes experience.
How do I determine the right shoe size for me?
We provide a comprehensive size guide on each product page. We recommend measuring your foot from heel to toe and comparing it to our chart, as sizing can vary slightly between athletic and formal styles.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn shoes in their original packaging. If the fit isn't perfect, you can initiate an exchange or a full refund through our online return portal.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your new pair sooner.
Are Bks Shoes made from genuine leather?
Yes, our premium collections are crafted from 100% genuine top-grain leather. For our eco-conscious customers, we also offer a specific line of high-quality vegan leather alternatives.
Do you ship internationally?
Currently, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated automatically during the checkout process.
How should I care for my new shoes?
To prolong the life of your footwear, we recommend using a protective spray before the first wear. For leather styles, use a dedicated conditioner, and always store your shoes in a cool, dry place.