Returns & Exchanges

At Bks Shoes, we want you to love every step you take; if your new footwear isn't the perfect fit, you can return or exchange them within 30 days of delivery. All items must be in their original, unworn condition with the packaging intact to qualify for a full refund.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the footwear you wish to return or exchange.

2

Prepare the Package

Place the shoes back in their original box and secure them inside a shipping mailer, ensuring you include all original tags and inserts.

3

Ship It Back

Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.

4

Quality Check & Refund

Once our warehouse receives and inspects your return, we will process your refund or ship your new pair within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing